I have a totally non-Caleb related story. Two days ago, I got a letter from the NC DMV saying that I needed to confirm my auto insurance carrier. Well, so that same day, I called my the insurance company to ask them to fax over the necessary form to the DMV and to also fax me a copy for my records. Yesterday, I noticed that the date they put on the form was wrong so I (nicely) called them back to correct their mistake. After being put on hold AND had their supervisor be totally rude to me, I was reduced to womanly emotional tears and hung up. The stated that I HAD a lapse in motor vehicle insurance which in the state of NC requires that you turn in your tags for 30 days. I was freaking out becuase then Jay and I would have to carpool, or rent a car,...I had no idea what to do.
I was so mad at this supervisor that the only recourse I figured I had was to ask her for the address of their customer care center and her full name. I had intended to write a 'strongly worded letter' and then realized that this would not help my predicament, just make me feel like I could do nothing effective in the face of poor customer service.
Well, after a few minutes of stewing at my desk (before the rest of my co-workers got into work), I decided that the insurance people must have made a mistake and I was right dammit!! So I called them back and this time got a different person. They were 'working' with the supervisor that I had spoken to before and since I was being so adamant about being right and they were wrong, they agreed to listen to the phone call that I made to them months ago which for some reason made them pause my insurance for a week. After 50 minutes of being on hold (by this time, my boss and the rest of my co-workers had arrived), the person came back on the line and said "I have good news".
They wanted to formally apologize at their mistake and that they were going to fix their error with the DMV and that I indeed DID NOT have a lapse in auto insurance (ergo I would not have the surrender my tags for 30 days) and that they would not ask me to pay the difference for the week that they forgot to charge me for.
What has happened to customer care? Shouldn't she have believed me when I told her what the rep had said months ago? And if it was THEIR fault, why be so rude? She didn't even come on the line to apologize herself. She had the other person apologize on behalf of the company.
So anyways, neither car nor house has been fixed yet. Things (paperwork I suppose) seem to take forever to get rolling. I've done all I can, so I'm just waiting patiently.
And we're living like nothing has happened. Caleb has been playing in this fancy blow up pool that we got him and he loves to pretend like he's
mowing the grass. He also loves to help me water my little vegetable/herb garden since I always end up soaking him with the hose. (It's HOT here right now....triple digits is forcasted tomorrow)